Privacy Policy

Last updated: November 15, 2025

Welcome to BrinnTech ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect information you provide directly and information automatically collected when you use our site.

• Personal information: name, email address, phone number, shipping & billing address, payment information (processed by our payment partners), and account credentials when you register or place an order.
• Transactional data: order history, returns, refunds, and communication history.
• Technical & usage data: IP address, device and browser information, pages visited, referring/exit pages, and timestamps.
• Cookies and tracking: We use cookies and similar technologies to personalize your experience, analyze site performance, and for advertising purposes (see Cookie Policy below).

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders, manage returns and refunds.
• Provide customer support and respond to inquiries.
• Send transactional communications (order confirmations, shipping notices) and marketing communications where you have consented to receive them.
• Improve and personalize our website, products, and services.
• Detect, prevent, and address technical issues, fraud, or other illegal activities.

3. Legal Basis for Processing (if applicable)

Where required by applicable law, we will process your personal data only when we have a legal basis to do so, such as to fulfill a contract, comply with legal obligations, protect legitimate interests, or with your consent.

4. Sharing Your Information

We may share your information with third parties in the following situations:

• Service providers: payment processors, shipping/courier partners, hosting providers, analytics providers, and customer support platforms to help us operate the business.
• Compliance & safety: to comply with laws, respond to legal processes, or protect our rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership where required).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies may be:

• Essential: required for site functionality (e.g., shopping cart, login).
• Performance & analytics: to understand how visitors use the site.
• Marketing: to show relevant ads. Third-party advertising partners may serve cookies on our site.

You can manage cookie preferences in your browser settings. Blocking cookies may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and business need.

7. Your Rights

Subject to local law, you may have rights including:

• Accessing the personal data we hold about you.
• Correcting inaccurate or incomplete information.
• Requesting deletion of your personal data.
• Withdrawing consent where processing is based on consent.
• Objecting to or restricting certain processing activities.

To exercise these rights, please contact us using the details below. We may require verification before fulfilling requests.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Transfers

Your information may be processed or stored in countries other than your residence. When transferring data internationally, we will take steps to ensure appropriate safeguards are in place in accordance with applicable law.

10. Children

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take steps to remove it.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use after changes indicates acceptance of the revised policy.

13. Contact Us

If you have questions or want to exercise your rights, contact us:

Email: support@brinntech.in
Phone: +91 88704 89764 | +91 94 8765 9764
Address: BrinnTech , Karumathampatti, Coimbatore, Tamil Nadu, India